New orders ship from our office in Houston, Texas three to four weeks from the time they are ordered and all artwork is approved. Reorders ship in two to three weeks. If your emblems are needed for a special event, the date must be specified on the order. Our associate will notify you prior to production if we are unable to meet the required delivery date. Freight charges are FOB Houston, TX.
7-10 day rush services are available for an additional charge of $75 for most orders. Larger orders may require a higher charge. There may be some instances when these services are unavailable, but an associate will verify that for you when placing an order.
We provide free email samples with every order; these are especially helpful when color matching is not a major concern, but detail is important. A sample or sew-out of your emblem is made, scanned and emailed directly to you for approval prior to proceeding with the order. If the order is cancelled after viewing the email sample you will be responsible for a digitizing charge of $75.
In the case of a highly complex design or for specific colors that need to be matched, we recommend that you request a pre-production sample. Actual in-hand pre-production samples are available at a cost of $5 per sample, plus a digitizing charge of $75 (in most instances). Some larger or more complex emblems may have higher sampling and digitizing charges applied. Provided you make no major changes, the digitizing charge will be refunded against any order for same emblem. Color changes can be made without forfeiting the digitizing charge.
You will never be charged a digitizing charge unless you only order a sample or unless you cancel an order after the digitizing has already been done.
Vector artwork is preferred but not required. Artwork should be sent via email, preferably in one of the following vector formats: .ai, .pdf, .eps. If vector artwork is not available, a .jpg or .png can be sent. Please send directly to email@example.com.
DESIGN SPECIFICATIONS - In order to provide the highest quality emblem we would like to encourage customers to adhere to the following design suggestions. Allow 1/4" around the entire edge of the design for the merrowed border and clearance. This 1/4" includes 1/8" for a standard merrowed border and 1/8" for the clearance between the border and any copy or designs. All lettering should be a minimum of 3/16" tall. Recommended size of lettering is at least 1/4" tall.
MATCHING COLORS - Please provide color swatches, actual emblems or PMS colors whenever possible. We cannot always match PMS colors exactly; however, we will do our best to match any specific colors as closely as possible.
The absolute minimum order for embroidered emblems is 50 pieces. No exceptions. We have no over or under runs so feel free to order exactly the quantity you need.